Q&A

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BOOKING

How do I reserve a room ?

There are 2 options:

1) Online reservation
Select the destination city, the dates of your stay and validate. You’ll immediately be redirected to the Appart’Hôtel of your choice with the rates.

2) Manual booking: Look for the Appart’Hotel of your choice on our website and contact them directly during the reception opening hours.

How to change / cancel my reservation

If you have your booked throught our Kosy Appart’Hôtels web site, click on « reservation » and enter your booking number and you will be able to change or cancel your reservation (read the sales conditions for the reserved rate because some rate have specific conditions for changes or cancellations)

If you made your reservation through another website, please contact their customer service department directly.

RATES AND PAYMENT TERMS

What kind of rates are offered by KOSY Appart’Hôtels ?

We have two rates: a price per night & a price per month. The rates may be subject to changes according to the Appart’Hôtel, the accommodation & the length of the stay. For more information you can pretend to make a reservation using our booking engine on our main page. You will be able to check rates and availability.

You can also click on a specific Appart’Hôtel and call their reception desk, they will be able to answer to all your questions.

Is Kosy Appart’Hôtels website secure ?

Kosy Appart’Hôtels web site is totally secure. All you personal information is encrypted (credit card…) when transferred to our web site, you can make your reservation with confidence.

What are the payment options ?

In order to make a reservation you need a credit card : Visa, MasterCard or American Express (payment or deposit depending on the reservation). Additional services can be paid in cash, by credit card, cheque or vacation vouchers.

SERVICES

What kind of services does Appart’Hotels offer ?

Each residence offer its own services included or at an extra charge depending on your booking : entirely furnished and equipped apartments, television in bedroom, telephone, fiber optic internet access, breakfast, apartment cleaning, sheets and towels proposed with an extra, laundry room, parking, vacuum and iron available if requested, reception desk…

I have have booked a few nights a Kosy Appart’Hôtel ? Which services are inlcuded.

You will have access to an entirely furnished and equipped apartments, private bathroom with towels and beauty kit (soap, shampoo, shower gel) a kitchenette, with coffee machine and kettle; a bedroom with full bedding set (bed will be made up for your arrival) + flat screen TV. Additional services will be offered: breakfast, parking, laundry tokens… for more information, please contact the reception desk.

WIFI : how to connect ?

The Appart’Hôtels have a wireless fiber optic access with WIFIRST. To connect please make sure your Wi-Fi is on and select « WIFIRST ».
A page will open and will ask you to create a WIFIRST account. Once done with your account, you will have an unlimited access or a 2Go/month limit Wi-Fi depending on the service offered by your Appart’hotel. If you encounter any difficulty please contact the customer service at +33 (0)1 70 70 46 26.

MY ARRIVAL / MY DEPARTURE

Check-in during reception opening hours :

Upon arrival, check in at your Appart’hotel, a receptionist will give you your keys and will tell you all the specificity of the residence. He will be at your service during the length of your stay and will be able to help you and answer to all your questions (during opening hours)

Check-in outside recepion opening hours :

Access codes will be provided to you by text/e-mail a week before your arrival, the keys of your room will be in a safe in the lobby of your Appart’hôtel, a 24/7 access badge will allow you access to the rest of the Residence, you will find all the necessary information in your e-mail.

Check-out during reception opening hours :

Please make sure that the apartment is in good condition (nothing has been broken, clean dishes, empty trash..) to avoid extra charges, return the keys and your arrival document to the reception desk.

Thank you and we are hoping to see you soon at KOSY Appart’hotel !

Check-out outside reception opening hours :

Please make sure that the apartment is in good condition (nothing has been broken, clean dishes, empty trash..) to avoid extra charges, return the keys and your arrival document in the Appart’hotel letter box located at the entrance.

Thank you and we are hoping to see you soon at KOSY Appart’hotel !

I’ve got a problem outside reception opening hours:

If you cannot access your room or any difficulties related to Appart’hotel, please call the assistance number on the board and leave a message, you will be contacted shortly.

SCHEDULES

What is the reception opening hours?

Schedules may vary depending on the residences, they are indicated on the Appart’hotel presentation pages. During opening hours our team will answer to your questions and will help you in every way to make your stay as enjoyable as possible.

What are the check-in and check-out time at Appart’hotel ?

At Kosy Appart’hotel you can check-in from 15h30, check-out time limit is 10am.

At what time is breakfast served ?

Breakfast is served in most of the Kosy Appart’Hôtels Monday to Friday (except holiday) from 7am to 10am. Please check you hotel description to make sure that Breakfast is offered. During the weekend breakfast will be delivered in a « Box » to your room